Coral Club company contact Information

For your convenience, the following credit cards can be used as payment:
-Visa
-MasterCard
-Discover
-American Express

The following payment methods are available depending on the country of order:

• Bank Transfer
• Payment by credit / debit card Payment via PayPal
• Payment via SOFORT Überweisung
• Payment from your personal Coral Club account

Note! When placing the order, you have the option to choose a payment method available in your country.

PayPal is a popular online payment system. It requires that you create an account with PayPal, but once you do so, making payments is fast and simple.

You can easily and securely pay for your order using Apple Pay or Google Pay. Both payment services ensure the secure processing of your transaction through the credit or debit card linked to your device.

Payment procedure:

1. When placing your order, select the payment method “Credit Card” and check the box to confirm your agreement with the Coral Club terms and conditions.
2. Click “Proceed to Payment”.
3. On the next page, select “Pay with Apple Pay” or “Pay with Google Pay” and confirm the payment on your device.

The payment is processed through the respective payment service provider in accordance with the security standards established by the EU Directive 2015/2366 on Payment Services (PSD2), using encrypted data transmission.

The processing of your payment data (such as transaction ID, device ID, payment amount) is carried out solely for the purpose of fulfilling the sales contract, in accordance with Article 6(1)(b) of the General Data Protection Regulation (GDPR). Further information about data processing can be found in our Privacy Policy, as well as in the official privacy policies of Apple Pay and Google Pay.

The personal account of a club member gives the following opportunities:

• use bonuses accrued within the Discount Program to pay for orders (the function must be activated once in your personal account);
• make money transfers to the accounts of other club members who are registered on the site;
• immediately pay for the generated order.

Attention! If you have funds on your personal account, you will be asked to use them to pay for the order. Only partial payment is provided - no more than 25% of the total cost of products for one order.

When choosing payment from a personal account (CoralWallet), decide on the method of additional payment for an order from those available on the site. If you have any questions, please write to us using the feedback form.

The delivery is provided via DPD and DHL.

Please note: If you choose DHL, the package can be delivered to your local post office.

To track your order, click the appropriate links below:

• DPD: Track DPD package.
• DHL: DHL tracking.

The delivery takes place within

• 1-4 working days when shipping with DPD
• 1-2 working days when shipping with DHL
• after receipt of payment and preparation for dispatch.

For shipping orders with an order value of:

• up to 200.00 EUR will be charged 5.99 EUR
• from 200.00 to 500.00 EUR - 2.99 EUR
• from 500.00 EUR - free shipping

For shipping orders with an order value of:

• up to 200.00 EUR will be charged 2.99 €
• from 200.00 EUR - free shipping

Order delivery is available through DPD.

• €7 for orders under €200;
• €5 for orders between €200 and €500;
• FREE for orders €500 and over;

Shipping information

Delivery services «DHL»:

Parcels are delivered to your location. If the payment for the order received after 14:00, then package is transferred to the courier service next day.

Shipping cost:

• 6 EUR for orders under 200 EUR;
• free for orders over 200 EUR.

Delivery takes 3-6 work days.

Tracking

After paying for the order, you will receive a confirmation letter from the courier service, it must contain the tracking number of the order, use it for parcel tracking on their website.

In order to clarify the nearest delivery service`s branch, to change delivery point or time of delivery, you need to contact the company's office in your region. You can find contacts by the link.

Changing the delivery country selection on the Coral Club website

If you are authorized:

1. Click "Other countries" to select a delivery country that is not on the list
   

   

2. A complete list of available countries, grouped by continent, will open. Select the desired country from the list and go to its website
   

   

3. The website language will be selected automatically
4. Log in to the website again

If you are not authorized:

1. Click "Other countries" to select a different delivery country
   

   

2. You will be redirected to the Coral Club Global website. It is always in English
3. Click on the text "YOU ARE ON OUR GLOBAL SITE | SELECT A MARKET SITE" next to the company logo
   

   

4. A complete list of available countries will be opened and grouped by continent. Select the desired country from the list and go to its website
   

   

5. The site language will be selected automatically.

Please send all returns to the following address:

Coral Club Deutschland GmbH
Nikolaj Josko
Siegener Str 12
35066 Frankenberg 

You can reach our customer service for clarification of any returns under the following telephone number: 0611-36007328
Coral Club Deutschland GmbH
Genshagener Str. 27 14974 Ludwigsfelde

For all purchases from the Coral Club range, we grant you, in addition to the statutory right of withdrawal, a voluntary return guarantee of a total of 14 days from receipt of the goods.

You can also detach yourself from the contract after the purchase contract has been approved and the 14-day cancellation period has expired, by returning the goods to us within 14 days of their receipt (start of the period on the day after receipt of the goods), provided that the goods are complete and in their original packaging in unused and undamaged condition.

Timely dispatch is sufficient to meet the deadline.

Our contractually agreed voluntary return guarantee does not affect your legal rights and claims.

In particular, your statutory right of withdrawal and your statutory warranty rights remain unrestricted.

If the delivered goods have obvious material or manufacturing defects, including transport damage, please report such defects immediately to us or the parcel service employee who delivers the items.

Failure to notify the transport damage report has no consequences for your legal claims.

For all defects of the purchased item occurring during the statutory warranty period, the statutory claims for supplementary performance, for rectification of defects / new delivery, as well as - if the legal requirements are met - the further claims for price reduction or withdrawal apply.

Insofar as we grant you a seller guarantee for an item, the details result from the warranty conditions attached to this item. Guarantee claims exist without prejudice to legal claims / rights.

You can independently post a return at the post office (DHL Paket shipping method). In the event of defects, material or manufacturing defects, transport damage, etc., please contact our friendly customer service staff. You will then receive a free return label from us and can return the package to DHL free of charge.

When returning within the scope of our voluntary return guarantee, you bear the costs of the return. We will transfer the amount paid by you, minus shipping costs, to you immediately after receipt of the returned goods.

In the case of returns due to defects, material or manufacturing errors, as well as in the event of transport damage, we bear the transport costs. In this case, please use the free return label provided by us.

If the package could not be delivered due to an inaccurate or incomplete address, or was not picked up by you after a notification and therefore returned to us, you will bear the shipping costs. Please notify us for a new shipment or call our customer service.